Cindy Monroe 

Supported Proofpoint scaling initiative to onboard more customers by updating web-based training to align with professional services customer engagement.

Consulted with managed professional services to design learning paths to quickly ramp up new triage analysts following adult learning standards.

Mentored new content designers providing instructions on how to find processes and resources using a mixture of corporate websites and contacts.​

Exceeded organizational goals by creating comprehensive self-paced training for Proofpoint products with an average CSAT of ~81% and an average course completion rate of 80% in 2023. 

Researched and advocated for innovative methodologies, including accessibility, microlearning, Agile course development, and single-source repository solutions.

Spearheaded a team of developers in the design of Proofpoint’s Enterprise DLP curriculum and courses, showcasing leadership and mentorship skills as part of an organization wide drive.

Collaborated with LMS administrators on Docebo, SkillJar, and Adobe Learning Management Systems.

Created advanced instructor-led training featuring hands-on labs for the Proofpoint Protection Server.

Designed and implemented the Microsoft 365 training development lab for Proofpoint cloud products.

Cultivated strong Subject Matter Expert (SME) relationships based on respect and mutually beneficial outcomes for all parties involved.

Evaluated Artificial Intelligence (AI) platforms including LearnExperts LEAi, Certiverse, ChatGPT, MidJourney, and Claude.

Manages the organization’s YouTube page, overseeing video editing and posting activities to enhance online presence and engagement.

Provides ongoing data access and technical support for the database conversion initiative, facilitating the smooth transition from MySQL to a cloud provider while maintaining data integrity.

Successfully implemented email authentication protocols: SPF, DKIM, and DMARC.

Spearhead the implementation of a new database backup solution, fortifying data protection measures.

Redesigned the wireless network infrastructure to segregate guest and office traffic, optimizing network performance and heightening security protocols.

Led instructional design efforts for all Avaya Networking products and technologies, with a primary focus on Avaya Fabric Connect technology.

Developed comprehensive courseware and certification exams for the Avaya ACE-Fx curriculum, targeting training initiatives for employees, customers, and business partners.

Pioneered the creation of the highly successful Avaya Fabric Connect Early Adopters Bootcamp, contributing to the effective onboarding and skill development of participants.

Led a collaborative team consisting of Avaya and third-party resources, overseeing the development of solutions integration training and creating support and troubleshooting training programs for Avaya Networking solutions.

Designed and regularly updated global lab requirements for network training, ensuring alignment with industry standards and providing a robust learning environment for participants.

Supported customers as a network management specialist in Bay Networks professional services organization

Transitioned to technical training to create internal leader-led courses on optimizing Optivity management processes

Expanded from network management to network protocol courses on Quality of Service and DNS/DHCP products